Free Shipping on NZ orders over $150

Refund Policy


Exchanges

We are happy to exchange your product. Your exchange will be dependent on what stock we have available.  Any price differences and shipping costs will need to be covered by you.

Returns

Although we strive to deliver you the perfect product, if for some reason you would like to return your purchase for a full refund you can do so within 14 days by making contact.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Refunds (if applicable)

Once your return is received and inspected, we be in contact to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@hideandseekclothing.co.nz or 02102960604

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping

To return your product, you should mail your product to: 231 Opuha Dam Road, Fairlie, Canterbury, NZ 7987

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.